Your survey can be created in whichever base language is required, we do not automatically translate surveys based on location/language.

Our language feature allows you to create a post-purchase survey for each language that you support at checkout.

Languages can be assigned to post-purchase surveys via the Manage Visibility section within the survey editor:

Please see our guide Publishing surveys in multiple languages for more information.

Our on-site survey pages feature might be another effective method for distributing your surveys through email automation to customers who are already segmented according to their language preferences. You can create one on-site survey per language, therefore you would use a different on-site survey url for each segment.

For more information, please see our guide: Standalone survey pages overview

If you are a merchant using the Shopify POS channel, then a different survey can be assigned individually for each location: Publishing a different survey for each POS location

If you have any questions about the content of this article or any other Grapevine Surveys related question, then please do just get in touch.