Publishing surveys
Activate a different survey for each sales channel (POS, Online store, ReCharge Legacy Checkout)
Available survey channels
Decide which channel you'd like your survey to be published on (POS, Online store, ReCharge Legacy Checkout)
Grapevine Surveys and app block compatible post-purchase pagesFor merchants who have migrated their post-purchase pages
Collect survey responses via Shopify POSGather zero-party data face-to-face with a post-purchase POS survey
Publishing a different survey for each POS locationYou can publish a unique survey for each POS location
Access on-site surveys via Shopify POS tilesOn-site surveys collect responses without the need to place an order
How to target returning customers with a specific surveyGain additional feedback from your returning customers
How to target new customers with a specific surveyGain insights and initial impressions from your first time customers
Displaying more than one survey on your post-purchase pages
Embedding surveys into Shopify headless storefronts
On-site Survey Pages
These can be used to collect customer feedback at each stage of the sales cycle.
What question types can I use within an on-site survey page?
Adding an on-site survey URL into your Klaviyo email
Add a survey link into the Delivered notification templateCollect feedback at every stage of the customer journey
Using Shopify objects within your on-site survey URL
Locating the unique URL of your on-site survey
Can I change the URL of the on-site survey page?
Can I redirect the on-site survey page once it has been submitted?
How many on-site survey pages can I publish?
Adding an on-site survey link to an OrderlyEmails templateGain insights about your customers from your Shopify email notifications
Adding an on-site survey link to your Sufio templatesGain insight from your customers, even when invoicing
Publishing an on-site survey pageCreate a unique URL to access your on-site survey
On-site survey pages overviewFlexible surveys to collect further insights from your customers
Pre-populating the on-site survey link with identifiable URL parameters
Activating and deactivating your survey
Your surveys can be de-activated (archived) or published across one or more channels.
Managing the visibility of your surveysSelect where your surveys should appear
Survey Languages
A survey can be created for each language you are looking to target.
Publishing surveys in multiple languages
FAQs
Questions and answers related to publishing your surveys.
Grapevine Surveys is app block compatible
Can I show a different survey to new or returning customers?
Can I associate an external ID with an on-site or embedded survey response?
How can I display the survey after a Shopify POS checkout only
What if I change my theme?