Creating a survey
Decide on the type of survey questions you'd like to ask and how to configure the available settings.
By Steve1 author33 articles
Overview
What is the Grapevine app?
Getting started with Grapevine Surveys
Types of survey question
Multi-question surveys
Survey settings
Three ways to create a surveyChoose how you'd like to get started... build from scratch, pick a pre-built template, or let our setup assistant recommend the right survey for your store.
Create a survey from a templateGet started quickly with a pre-built survey template, pick a category, preview the questions, and customise it to fit your store.
Create a survey using the setup assistantNot sure which survey to create? The setup assistant asks a few quick questions and recommends the best template for your store.
Types of survey questions
Discover the different types of survey questions that you can create with Grapevine Surveys.
Creating a multiple-choice question
Creating a content block
Creating a single-choice question
Creating an open text question
Creating a Net Promoter Score (NPS) question
Creating a date based questionCollect birthdays, anniversaries or other date related information
Creating a Customer Satisfaction (CSAT) questionSpot issues early and build stronger relationships
Survey features
From tagging to limiting responses to one per customer, find out how to make the most of your survey's features.
Using the Allow 'Other' sub-option settingLet respondents provide their own answer to a question
Applying survey level order and customer tags upon submissionCreate a segment of customers that have responded to a specific survey
Using tags to identify survey responsesCreate a segment of customers based on the respondents answers
Can I limit the survey to one response per customer?Prevent customers from submitting your survey multiple times
Can I duplicate a survey?Create a copy of an existing survey without the responses and stats.
Styling your survey
Find out how to use custom CSS to style your embedded and standalone surveys
Using custom css to style your on-site and embedded surveysCustomizing your survey page to align with your brand identity
Previewing and testing your survey
How to preview your survey and see it in action across different channels.
How to preview your surveyMerchants can preview their surveys in a number of different ways
FAQs
Questions and answers related to creating surveys.
Can I ask more than one question in my survey?
Can customers select more than one answer?Multiple-choice questions in Grapevine Surveys
Can I create a survey with conditional logic?Grapevine Surveys does not support conditional logic
Do you have multiple-choice questions?Multiple-choice questions are available in Grapevine Surveys
Is there a way to make answering the survey mandatory on the order status page?
Can I delete options from my survey question?Making changes to your published survey
Can I just offer a text field input for a survey question?Use an open text question type to gather customers thoughts and opinions
Can I customise the style of the survey widget on post-purchase pages?It is not possible to customise the app block within the extensible checkout
Why can't I add another question to my survey?Older surveys are only structured as single question surveys
Can I archive an old survey?Surveys can be deactivated for later reference.
How do I change the on-site survey heading after a successful submission?
Creating a rating question with an optional comment boxUse a single-choice question with the “Allow ‘Other’ option” setting to collect a rating and optional written feedback