Creating a survey
Decide on the type of survey questions you'd like to ask and how to configure the available settings.
Types of survey questions
Discover the different types of survey questions that you can create with Grapevine Surveys.
Creating a multiple-choice question
Creating a content block
Creating a single-choice question
Creating an open text question
Creating a Net Promoter Score (NPS) question
Creating a date based questionCollect birthdays, anniversaries or other date related information
Survey features
From tagging to limiting responses to one per customer, find out how to make the most of your survey's features.
Using the Allow 'Other' sub-option settingLet respondents provide their own answer to a question
Applying survey level order and customer tags upon submissionCreate a segment of customers that have responded to a specific survey
Using tags to identify survey responsesCreate a segment of customers based on the respondents answers
Can I limit the survey to one response per customer?Prevent customers from submitting your survey multiple times
Can I duplicate a survey?Create a copy of an existing survey without the responses and stats.
Styling your survey
Find out how to use custom CSS to style your embedded and standalone surveys
Using custom css to style your standalone and embedded surveysCustomizing your survey page to align with your brand identity
Previewing and testing your survey
How to preview your survey and see it in action across different channels.
How to preview your surveyMerchants can preview their surveys in a number of different ways
FAQs
Questions and answers related to creating surveys.
Can I ask more than one question in my survey?
Can customers select more than one answer?Multiple-choice questions in Grapevine Surveys
Can I create a survey with conditional logic?Grapevine Surveys does not support conditional logic
Do you have multiple-choice questions?Multiple-choice questions are available in Grapevine Surveys
Is there a way to make answering the survey mandatory on the order status page?
Can I delete options from my survey question?Making changes to your published survey
Can I just offer a text field input for a survey question?Use an open text question type to gather customers thoughts and opinions
Can I customise the style of the survey widget on post-purchase pages?It is not possible to customise the app block within the extensible checkout
Why can't I add another question to my survey?Older surveys are only structured as single question surveys
Can I archive an old survey?Surveys can be deactivated for later reference.
How do I change the standalone survey heading after a successful submission?