You can filter and export your Grapevine Surveys responses to a CSV file ready for analysis and inclusion into your monthly marketing report.
Did you know?
If you're looking to access your survey data without the need to log in to the Grapevine Surveys app, why not consider sending your data into Shopify Flow using our Grapevine Surveys Flow Triggers?
You can even push your survey responses into a Google Sheet so that you can slice and dice it into the format you need for your weekly/monthly reporting.
Filtering your survey data
There are two areas within the Grapevine Surveys app where you can filter and download your survey responses:
Report view - Request all survey responses for a particular channel and date range
Responses view - Request all or specific survey responses with additional filters for date range, specific answers, customer data, channels and more
If you want to filter and export all survey responses for a particular date range and channel, then this can be achieved via the Report view:
If you would like to request an export with more specific filters, then please use the Responses view:
For a more detailed explanation of all the various filters available, please see our article that covers viewing survey responses.
Downloading your survey data
From the Report view of your survey, select the Download button and then select the Full Data option from the dropdown:
From the Responses view of your survey, the Download button can be found towards the top right of the screen:
Once you select to download, you will then automatically be redirected you to the Downloads view where you can see your export history:
Accessing your downloaded survey data
The latest download will appear at the top of your downloads list:
You will see a link to Download CSV on the right hand side for each export that you have requested.
Once clicked, the download will start automatically.
The Full Data CSV file will contain the following columns:
Order ID
Order Name
Order Total
Order Sub-total
Total Tax
Total Discounts
Customer ID
Answer / Score
Survey Response if the 'Other' option was used
Cohort (* NPS surveys only)
First Name
Last Name
Email
Date of submission
Captured Via - Where the submission was captured (Follow-up Email / Order Status Page)
Older survey questions
If you have been using Grapevine Surveys for a while, then you may still be displaying one of our older single-question format surveys.
If this is the case then you might also see a Summary Data option available from the Download tab.
The Summary download for those surveys that asked a single Fixed Response or NPS question will only include the columns listed below:
Answer / Cohort
Order Total
Order Sub-total
Responses
Percentage
Need any help?
If there is any information that is not included in the downloadable survey data that will help you with your analysis, then please do contact us to discuss your requirements.