In short, yes, however, this is only possible on your online store's post-purchase pages (thank you and order status page) when using a post-purchase survey.
What are my options?
Within the survey editor, enable the Checkout app block channel and then click Choose who sees this survey. Add a Customer type rule and select either New customers or Returning customers and then hit Save:
Here are some common setups:
New customers only - Create a "How did you hear about us?" survey with a Customer type rule set to "New customers".
Returning customers only - Create a satisfaction or loyalty survey with a Customer type rule set to "Returning customers".
Both, with a fallback - Publish a third survey with no Display Rules. This will be shown to any customer who doesn't match the other surveys' rules.
Display Rules go beyond just customer type. You can also target by order value and products in the cart. See our full Display Rules guide for details.
Which survey is shown when multiple surveys match is controlled by the Checkout Display Settings on the app's Settings page.
See displaying more than one survey on your post-purchase pages for more information.
How do I do this?
First, you'll need to create the surveys that you'd like to display to All, New or Returning Customers.
Then follow one of these guides to configure the Display Rules:
Display Rules for checkout surveys - the full guide covering all rule types
Need any help?
If you would like any advice on creating new or returning customer surveys or have any other Grapevine Surveys related questions, then please do just get in touch.