Please note:
This feature is available when displaying surveys on the Thank You and Order Status pages of your online store using the checkout app block. It does not apply to Shopify POS, standalone pages, or embedded surveys.
How do I set this up?
To display a survey specifically for returning customers, start by creating a new survey or select an existing survey, then open the survey editor.
In the Manage Visibility panel on the right-hand side of the survey editor:
Enable the Checkout app block checkbox. This publishes the survey to your Thank You and Order Status pages.
Click the Choose who sees this survey button.
In the Display Rules modal, select Customer type and click Add rule.
Choose Returning customers.
Click Save.
Your survey will now only appear to customers who have placed at least one previous order with your store.
If you'd like to show this survey alongside another survey (e.g. one for all customers), see our article on displaying more than one survey on your post-purchase pages and the Checkout Display Settings within the app's Settings page.
Tip: You can combine customer type targeting with other rules too, for example, show a specific survey only to returning customers whose order is above a certain value.
Don't forget to save your survey and make sure you have added your survey to the Thank You and Order Status pages within the checkout editor.
That's it!
Returning customers will now see this survey on your Thank You and Order Status pages after they checkout.
We have a similar setup for targeting new customers. See how to target new customers with a specific survey.
You can also target surveys based on order value or specific products in the cart. See our full Display Rules guide for all the available options.
Need any help?
If you have any questions about the content of this article or any other Grapevine Surveys related question, then please do just get in touch.