To display a survey specifically for returning customers, start by creating a new survey or select an existing survey and then go into the survey editor.

Select the Returning Customers checkbox within the Manage Visibility section to the right-hand side of the survey editor.

If you already have a survey published on your order status / thank you page, then a message will appear similar to the following:

This means that if the customer is a returning customer, then 2 surveys will appear on the thank you /order status page. One that All Customers will see and another one that will appear only for Returning Customers.

Please take a look at our article on displaying more than one survey on the Order Status Page for more information on how this works.

Don't forget to save your survey and make sure you have added your survey to the Thank You and Order Status pages within the checkout editor.

Returning customers will now receive this survey after they checkout on your online store.

We have a similar feature for new customers which is covered in the following article - how to display a survey to new customers.

If you have any questions about the content of this article or any other Grapevine Surveys related question, then please do just get in touch.