Please note:
This feature is available when displaying surveys on the Thank You and Order Status pages of your online store using the checkout app block. It does not apply to Shopify POS, standalone pages, or embedded surveys.
How do I set this up?
To display a survey specifically for new customers, start by creating a new survey or select an existing survey, then open the survey editor.
In the Manage Visibility panel on the right-hand side of the survey editor:
Enable the Checkout app block checkbox. This publishes the survey to your Thank You and Order Status pages.
Click the Choose who sees this survey button.
In the Display Rules modal, select Customer type and click Add rule.
Choose New customers.
Click Save.
Your survey will now only appear to first-time customers placing their first order with your store.
If you'd like to show this survey alongside another survey (e.g. one for all customers), see our article on displaying more than one survey on your post-purchase pages and the Checkout Display Settings within the app's Settings page.
Tip: You can combine customer type targeting with other rules — for example, show a "How did you hear about us?" survey only to new customers whose order contains a specific product line.
Don't forget to save your survey and make sure you have added your survey to the Thank You and Order Status pages within the checkout editor.
That's it!
New customers will now see this survey on your Thank You and Order Status pages after they checkout.
We have a similar setup for targeting returning customers. See our guide on how to target returning customers with a specific survey.
You can also target surveys based on order value or specific products in the cart. See our full Display Rules guide for all the available options.
Need any help?
If you have any questions about the content of this article or any other Grapevine Surveys related question, then please do just get in touch.