Please note:
This feature is only available when displaying surveys on the Thank You and Order Status Page of your online store! (Does not apply to Shopify POS)
How do I set this up?
To display a specific survey to new customers only, start by creating a new survey or select an existing survey and then go into the survey editor.
Select the New Customers checkbox within the Manage Visibility section to the right-hand side of the survey editor.
If you already have a survey published on your order status / thank you page, then a message will appear similar to the following:
This means that if the customer is a new customer, then 2 surveys will appear on the thank you /order status page. One that All Customers will see and another one that will appear only for New Customers.
Please take a look at our article on displaying more than one survey on the Order Status Page for more information on how this works.
Don't forget to save your survey and make sure you have added your survey to the Thank You and Order Status pages within the checkout editor.
That's it!
New customers will now receive this survey after they checkout on your online store.
We have a similar feature for returning customers which is covered in the following article - how to display a survey to returning customers only.
Need any help?
If you have any questions about the content of this article or any other Grapevine Surveys related question, then please do just get in touch.