Each post-purchase Grapevine Survey response is linked to an Order ID in your store. The following information is therefore stored against each survey submission:
Submission responses: Each survey question response provided by the customer
Order value: The value of the order associated with the survey response
Capture date: The date the survey response was submitted
Customer details: The name and email address of the customer that submitted the survey response
All responses for a survey can be seen via the View Responses link when viewing a survey in the Grapevine Surveys app:
Filtering the submissions view
The View Responses view can filter survey responses by the following criteria:
a specific date range
a specific customer first name, last name or email address
Shopify Order Id or Shopify Customer Id
a survey Channel (OSP, POS, On-site survey, embedded survey etc.)
Filter submissions by date range
To filter your responses by date, simply click on the Date range filter button which by default, displays as Last 30 days.
Adjust the range to one of the pre-defined time periods or select a date range that suits your needs by selecting the Custom option and then selecting a start and end date on the calendar. Click the Apply button to filter the responses:
Filter submissions by customer data:(first name, last name, email address, Shopify Order Id or Shopify Customer Id)
If you need to search for a specific customer response, you can use the search box provided. This search field will look at a customer's first name, last name, email address, Shopify Order ID or Shopify Customer ID for a match.
Filter submissions by survey Channel
You can see all Customers that submitted via the same survey channel by clicking the Channel dropdown and selecting an option:
Other ways to view or work with survey responses
Need any help?
If you have any questions about survey responses or any other Grapevine Surveys related questions, then please do just get in touch.