If you're looking to dive deeper into your survey response data, the View responses screen is where you can view, filter and export your survey data.

All responses for a survey, regardless of where that survey was submitted from, can be seen via the View responses link when viewing your survey in Grapevine Surveys:

The following response data is available within this view:

You can filter your survey responses by the following criteria:

To filter your responses by date, simply click on the Date range filter button which by default, will display the Last 30 days of survey data.

Adjust the range to one of the pre-defined time periods or select a date range that suits your needs by selecting the Custom option and then selecting a start and end date on the calendar. This feature helps you to narrow your results to a particular campaign period, promotion, or time frame of interest.

Click the Apply button to filter the responses:

Filtering by date range is useful for tracking trends over time — for example, comparing responses before and after a product launch or marketing campaign. It also helps you measure changes in customer sentiment, acquisition sources, or survey engagement across different periods.

If you need to search for a specific customer response, you can use the search box provided at the top of the View responses screen:

This search field will look at a customer's first name, last name, email address, Shopify Order ID or Shopify Customer ID to see if there is a match:

This is particularly helpful when reviewing feedback from a known customer, investigating a specific order or interaction, or cross-referencing survey data with customer records in Shopify. It ensures you can easily connect survey insights to real customer profiles for more personalised follow-up or analysis.

You can choose to filter responses by their completion status, the options being Completed or Partial.

Completed responses are those where all required questions within a survey have been answered, while Partial responses indicate that the respondent started the survey but did not finish all of the questions. This distinction is specifically where you have a multi-question survey.

This filter allows you to identify customers who engaged with the survey but only answered some of the questions. Filtering by partial responses can help you spot drop-off patterns, test question order, and better understand where respondents are losing interest or exiting early.

For more information, take a look at our article on partial responses to multi-question surveys

Your survey may be visible across a number of different channels. If you're looking to gain specific insights from customers that filled in your survey via a specific channel, e.g. POS then this is the filter you need.

You can also select multiple channels to filter responses by.

Clicking the Channel dropdown reveals the various channels available to filter by:

You can filter your survey responses based on whether the respondent is recognised as a customer in your Shopify store.

Customer responses are linked to an existing customer record in Shopify, while non-customer responses come from visitors or email recipients not associated with a customer record in your store.

This filter helps you focus your analysis on the audience that matters most — for example, understanding how existing customers respond compared to visitors and potential customers. It’s particularly useful for identifying insights that drive retention, loyalty, or first-time purchase behaviour.

This filter allows you to view responses that include a specific question and answer combination.

It’s particularly useful when you want to drill down into how respondents who selected a certain answer have responded to other questions within the same survey.

For example, you might filter to see all responses where customers answered “Instagram” to “How did you hear about us?” and then compare their feedback on product satisfaction or purchase intent.

This helps you uncover trends, segment audiences, and identify actionable insights based on how respondents answered key questions.

When exporting survey responses, any filters you’ve applied will be reflected in the downloaded file:

We recommend downloading and renaming your files to include a short note about any filters you have applied — for example, “Responses-Instagram-Oct2025.csv” - so you can quickly identify and organise different data sets for future analysis.

Take a look at our article on downloading your survey data for more information.

Some survey data, such as UTM Tags, are only available via our Shopify Flow trigger.

To make use of this data, you would need to create a Shopify Flow Workflow using one of our triggers.

If you have any questions about survey responses or any other Grapevine Surveys related questions, then please do just get in touch.