Unfortunately, the links generated for on-site survey pages are fixed, however, you can create a redirect within your Shopify online store to redirect someone to your on-site survey. This will allow you to publish a more aesthetically pleasing URL.

You can create a Shopify URL redirect by going to:

You can create a redirect for each on-site survey that you create.

Here's an example of how you could create a redirect for a URL of your choosing to an on-site survey page within your online store:

Any URL parameters that are present on the redirected link will also be carried through to the on-site survey page URL.

For example, let's say you created the following redirect from link on your store:

Redirected to:

If you're using a marketing automation or email sending platform to send out the survey link, you may want the survey response to be attributed to the customer.

To do this, you can include either the Shopify order id, the Shopify customer id or the customers email address as a URL parameter:

When that link is clicked, the customer will be redirected through to the on-site survey, including the identifiable URL parameters:

Once the survey is submitted, if the customer exists in your Shopify store, then the response will automatically be associated with that customer.

You could also consider embedding one of your surveys within a page in your Online Store so that you have more control over the URL.

To find out more, take a look at our guide on how to embed your survey.

If you have any questions about our on-site survey pages or any other Grapevine Surveys related questions, then please do just get in touch.